• Frequently Asked Payment Questions
Q: How do I pay for a membership?
We currently accept payments via:
• Credit Card - Visa, Mastercard or American Express
• Visa or Mastercard Check Card
• PayPal.com
• Personal Check or Money Order
Credit Card and Check/Debit Card payments are made online using our secure server. Checks and money orders can be made payable to Successful Match and mailed to:
SuccessfulMatch
5334 Yonge St. #141
Toronto, ON M2N 6V1
Canada
Please make sure you include the name of the website you have joined (SuccessfulMatch.com) your username and email address.
We will update your member status once your check or money order has been received. It may take 1-2 weeks from the day that you mail it. Try logging in periodically to see if your account has been updated. If you have any problems, please send your check or money order number, date when it was sent, real name on it, amount and email/username to support@SuccessfulMatch.com or call 416-848-3753.
Q: How do I stop the automatic renewal?
A: After logging into the website, click on the "MY ACCOUNT/HOME " button at the top of the page. Then, scroll down the page and choose " Other Membership Services" . Click on "Stop the billing/payment for next and future months, but continue enjoying free stuff as a guest."
Q: What is PayPal?
A: PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
Q: How do I cancel my subscription?
A: After logging in, click on " My Account/Home " then click on " Other Membership Services ". You may also reach us at 416-628-1072 to cancel.
Alternatively, you can email support@SuccessfulMatch.com . We will terminate your membership and stop billing you. But this process will take 2-4 working days and we may need some back and forth verifications from you.
Your profile is still kept on our site so that you can continue to respond other profiles of interest.
Q: There is no name or verification code on my debit card, so how do I use it?
A: In order to use your debit card on our site, it must have both a name and verification code. You may also try PayPal, with which you can register your debit or credit card.
Q: I referred a friend to your site, who has become a Gold Member. How do I go about getting my free membership?
A: In order to receive your free membership, please send that information in an email to support@SuccessfulMatch.com . Be sure to include the username and email address of your account as well as the username and email address of your friend who has registered.
Q: Can you tell me how the charge will appear on my billing statement?
A: It will show up as SuccessfulMatch.com on your billing statement.
Q: It keeps saying my credit card # is invalid and I know that my number is ok.
A: Occasionally our credit card processor will refuse a card even though it is valid. Please give PayPal a try, or you could send us a check or money order in the mail.
Q: Why is SuccessfulMatch on my bill? I signed up for LargeFriends.
A: SuccessfulMatch is the name of the parent company. We have about 30 different dating sites, all of which appear as SuccessfulMatch for billing purposes.
Q: What's the difference among PayPal, Check, Credit Card/Charge Card, Check Card/Debit Card?
1) PayPal, owned by eBay, is a global online payment system. PayPal is a convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. It's also a full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
2) Check is a financial document which allows us to transfer specified amount of money from user's account to ours A money order is a type of check intended to provide a safe alternative to sending cash (in the mail). Money orders are typically sold by third parties such as post offices, etc.
3) Credit Card/Charge Card A card which can be used to obtain cash, goods or services up to a stipulated credit limit. The supplier is later paid by the credit card company which in due course is reimbursed by the credit card holder who will be charged interest at the end of the credit period if money is still owing.
4) Check Card/Debit Card A debit card is a card which physically resembles a credit card, and, like a credit card, is used as an alternative to cash when making purchases. However, when purchases are made with a debit card, the funds are withdrawn directly from the purchaser's checking or savings account at a bank.
• Username/Password
Q: I forgot my username/password. Can you tell me what it is?
A: No problem! Just click "Forgot your username or password?" at the login area. Enter either your email address or username. Then your password will be mailed to your registered mailbox within a few minutes.
If you have changed email addresses and cannot receive the auto-email username/password reply you may call us at 416-628-1072 for assistance.
Q: Login problem
A: Your username and password are case-insensitive. Please make sure you input them correctly. This applies to you if you get the correct username or password. If the problem still persists, you may have turned the cookies off by accident. Then set cookies of your browser on. For more details about cookies, please check Enable cookies.
Still need help? Contact us .
QQ: How to reactivate my account which is inactive already?
Log-in to the site using your username and password then click on the "Reactivate" button. You will receive a confirmation letter after it is successful. Keep in mind that all reactivated profiles must be reviewed and approve d b y customer service. If you have any problem, write to support@SuccessfulMatch.com .
Q: How do I change my username/password?
A: Simply click on "My Account/Home " and then click on " Update my account ".
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• My Profile
Q: How do I Create a Profile?
A: In the main navigation click on on " Free Sign-Up " and follow the steps. Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!
Q: How do I Update My Profile?
A: It's quick and easy to do! To update your profile, just click " My Account/Home " then click on " Edit/Update my profile " and follow the simple instructions.
Q: How can I delete my profile?
A: You can click "other membership services" on My Account page right after login. Then follow the instructions.
Q: Where is my favorite list ?
A: After logging in to " My Account/Home " page, click " View and edit my favorite profiles ", and you can check your favorite list here.
Q: How do I delete my profile?
A: To cancel, click on " My Account/Home " then " Other membership services " then click on " Resign from the website and delete profile ".
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• My Photos
Q: How do I post a photo?
A: SuccessfulMatch.com makes it easy for you to post a photo. To upload a photo directly from your computer, simply go to the " My Account/Home ", select " Upload Photo ", and follow the instructions.
Q: How long will it take for my photo to appear?
A: Normal posting time for photos is 24-72 hours. Our staff must approve each photo to maintain the quality of matches available through SuccessfulMatch.com. For express approval you may reach us by phone at 416-628-1072.
Q: I'm following all the guidelines and still having trouble posting photos. Any suggestions?
A: Please review the following photo submission guidelines and re-submit your photos for approval:
• Photo uploading requirements
- Only Gif, Jpg (Jpeg),BMP or TIFF files can be processed
- Maximum 800x600 pixels
- Maximum 200KB file size
- No porn, unrelated, copyrighted photos.
- Real, clear and nice-looking photos will get priority listing.
- Your photos will be reviewed. Inappropriate photos will be deleted.
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• Searching
Q: What is Search?
A: Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!
Q: Why am I not getting very many matches?
A: There are a number of ways to increase your number of matches. First make sure you have created a profile. Once you create your profile, our exclusive technology will compare your profile responses with those of other members to find the profiles that best match you. Already did that? The criteria in your profile may be too specific. Go to Search Profiles and try to broaden your match criteria. For example, if you have height requirements of 5'10" -6'0", try expanding those by a few inches.
Q: Why am I not getting very many/any responses?
A: Want to increase you chances of getting a response? Post a photo. Research shows that profiles with photos are 8 times more like to receive a response. When contacting other members, remember to tell more about yourself and ask questions. This gives your potential match even more reason to write back.
On the more technical side, many people have more than one email address. Make sure you're using your registered e-mail address. If you're not receiving any responses at all, you may have a "Spamguard" in place that is keeping email from SuccessfulMatch.com from reaching you. Check with your service provider.
If none of these solutions work, please contact us and we'll be happy to help.
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• Emailing
Q: How do I check my email? I don't see an email inbox on your site.
A: We do not use a virtual inbox on our website. All emails are sent to the email address that you used to register with us.
Q: Your website is showing that members have sent me email, but I never received it. What happened?
A: Quite often email "spam" protection can block emails being sent to you through our website.
Q: I am a guest. Do I have to become a gold member to reply to messages sent by others?
A: No. As a guest, you can reply to all messages except winks sent to you by hitting "reply" at your real mail box.
If you have received a "Wink" you must be a Gold Member to reply to the "Wink". If you are a Gold Member you can click on the profile link at the bottom of the "Wink" email. That will take you to the users profile where you can scroll to the bottom of their profile in order to initiate an email.
Q: I am a guest. Can I initiate sending messages to others?
A: As a Guest Member, you can not initiate sending messages to others. To do so, you need to become a Gold Member.
Q: How is the email I send to other members anonymous?
A: We respect your privacy and will keep your actual email address confidential.
To send anonymous email from your own email program, send email to:Username@SuccessfulMatch.com. If you want to use another email address of yours, change it first at My Account after login.
To reply to email from other SuccessfulMatch.com users: just hit "reply" at your email account!
When you reply to a Username@SuccessfulMatch.com, your real email address will be removed. The recipient will see only: YourUserName@SuccessfulMatch.com.
We do not save email sent through SuccessfulMatch.com. If you want to save email messages, save copies in your inbox.
Q: Why is the email I sent being returned to me?
A: If the email you're sending is being returned to you, it coul d b e that: you are trying to send to an anonymous username that doesn't exist. Be sure to check your spelling. The person you are trying to contact is no longer a member of SuccessfulMatch.com. You are sending from an email address other than the address that you used when you joined SuccessfulMatch.com.
Q: How can I set up a web-based email account?
A: If you need to establish an email account, there are several Web-based services that provide email service free of charge. By establishing a free web-based email account and registering it with SuccessfulMatch.com, you can: Be organize d b y sending all of your SuccessfulMatch.com email to your Web-based email inbox rather than having it mixed in with your work or other personal correspondence. Send and receive messages from any internet-connected computer. Stay in touch with your matches even when you're out of town. After joining, if you'd like your SuccessfulMatch.com email directed to your new web-based email address, you must change your current registered email address in your Membership Info
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• Miscellaneous
Q: Why does the SuccessfulMatch.com site seem to be slow?
A: If you're having trouble with the speed of our site, it's usually one of three things: SuccessfulMatch.com may be experiencing technical difficulty. We know what it's like to be in a hurry to find love, but please try again later. The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate. The internet itself may be experiencing a traffic jam. Try again at another time when the information highway may not be so heavily traveled.
Q: How does our Instant Messenger work?
A: Our Instant Messenger is a fun and easy way to communicate instantly with other users who are online now. You can auto-logon IM after you sign in "My Account". There will show up a window which includes the online users. You can chat with them by clicking their usernames respectively. If you want to log off, just close the online user list window.
We are improving our IM everyday. Any suggestions you can provide are greatly appreciated. Please feel free to send us your thoughts.
If you've done all this and continue to have difficulties, please contact us, and we'll be happy to help you.
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• Enable cookies
Q: What should I do if I get the correct username or password, but still have trouble logging in?
A: You may have turned the cookies off by accident. Please reset your browser to accept cookies
Q: HOW TO SET COOKIES OF YOUR BROWSER ON?
A:1.Netscape Navigator 4.x (Windows and Mac):
Click the Edit menu and select Preferences.
Click on Advanced in the list of topics on the left side of the window. The right side of the window should now display a series of checkboxes.
Find the box labeled "accept all cookies" and make sure it is checked.
Click OK.
2.Microsoft Internet Explorer For Windows Version 5.xx
Click the Tools menu and select Internet Options.
Click the Security tab at the top of the window.
The box at the top of the window should read Internet Zone.
The bottom section of the Security window contains several buttons. Click the one marked Custom.
Scroll down the list of options until you see the Cookies heading.
In the Allow per-session cookies (not stored), click the Enable d b utton.
In the Allow cookies that are stored on your computer, click the Enable d b utton.
Click OK.
3.Microsoft Internet Explorer For Windows Version 6.xx
Click the Tools menu and select Internet Options.
Click the Privacy tab at the top of the window.
Make sure that the slider is set at a level not higher than Medium.
The bottom of the slider section of the Security window contains several buttons. Click the one marked Advanced.
In the new window under the Cookies section, check the box labeled Override automatic cookie handling.
Now you will see the other settings enabled and can be configured.
Under the First-party Cookies section, click the Accept button.
Under the Third-party Cookies section, click the Block button.
Check the box labeled Always allow session cookies.
Click OK.
4.Microsoft Internet Explorer 5.x (Mac)
Click the Edit menu and select Preferences.
On the left pane, under the Receiving Files section, click Cookies.
In the right pane, find the pull-down menu next to When receiving cookies and select Never ask.
Click OK.
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• IM Help
Q: Why the Instant Messenger does not pop-up at your computer?
A: Our instant messenger automatically pop-ups after you log in. Some browsers have a feature of blocking pop-ups. Change the settings of your browser or Toolbar, and then the IM will pop-up.
Q: How to get Instant Messenger after login?
1. JavaScript.
First you need to have Javascript enabled.
If you see a message saying Javascript is working, then you are ok. If not, then follow these instructions for enabling it here .
2. Pop-ups.
We use pop-ups for launching the instant messenger. For all features of instant messenger to work your pop-up blocker shoul d b e disabled for http://www.SuccessfulMatch.com . For instructions on disabling pop-ups, look at the next post.
To have the best experience on SuccessfulMatch.com, it is recommended that you disable your pop-up blocker. Pop-ups are small windows that appear in front of a web site like when Instant Messenger is launched. We only use pop-ups to enrich your experience and never for annoying advertisements.
Some of the most common pop-up blocking programs are describe d b elow; the techniques for disabling other programs will be similar.
AOL Toolbar
Firefox
Google Toolbar
Microsoft Windows XP SP2
Mozilla
Pop-up Manager (for Internet Explorer)
Pop-up Stopper
Starware Toolbar (for Internet Explorer)
Yahoo Toolbar
Google Toolbar
If the Google Toolbar is blocking http://www.SuccessfulMatch.com, there are three ways to disable it:
1. To let a pop-up through on a one-time basis, press and hold the "Ctrl-" (or ) key as you click on a link to navigate to a new page.
2. The pop-up blocker can also remember certain sites (like http://www.SuccessfulMatch.com) and allow them to launch pop-up windows. To add http://www.SuccessfulMatch.com to your list of permitted sites, click on the pop-up blocker button after clicking the launch chat button. The pop-up blocker button will appear.
3. To completely disable the pop-up blocker, click the "Options" button in the Google toolbar and clear the checkbox next to "Pop-up Blocker" in the Accessories section.
AOL Toolbar
1. Click "Settings" on the AOL toolbar.
2. Click "Pop-Ups" in the "Essentials" tab.
3. In the "Web Pop-Ups" tab of the "Pop-Up Control Settings" window, select "Allow Web pop-ups from these sites" from the available options.
4. Enter "http://www.SuccessfulMatch.com" and click "Add". Click "Save".
Firefox
1. Go to the "Tools" toolbar menu and select "Options...".
2. When the "Options" window opens, click on the "Web features" icon in the left-hand panel.
3. Uncheck the box next to "Block Pop-up Windows". Then, click the "OK" button to exit the "Options" window.
4. Alternatively, you can leave the "Block Pop-up Windows" box checked and click on the "Allowed Sites" button to the right of it. In the "Allowed Sites" window that opens, type "http://www.SuccessfulMatch.com" in the text fiel d b eneath "Address of the web site". Click the "Allow" button to the right of the text field and then click "OK" to confirm the addition.
Microsoft Windows XP SP2
When you install the Windows XP Service Pack 2 (SP2), Pop-up Blocker is automatically turned on in Internet Explorer and set to the medium setting, which means that it will block most automatic pop-ups. To allow Pop-ups from SuccessfulMatch.com:
1. Launch an Internet Explorer browser window.
2. In the "Tools" toolbar menu, point to "Pop-up Blocker", and then click "Pop-up Blocker Settings".
3. Type "http://www.SuccessfulMatch.com" in the "Address of Web site to allow" box, and then click "Add". Click the "Close" button to exit.
Mozilla
1. Open the "Edit" toolbar menu ("Mozilla" menu on Mac OS X) and choose the "Preferences" option.
2. On the right-hand column, under the "Privacy & Security Preferences" category, click on the "Pop-up Windows" topic. (If no sub-categories are visible, double-click on the title "Privacy & Security" to expand the list.)
3. You can either de-select the box next to "Block unrequested pop-up windows" to completely disable the pop-up blocking software, or add http://www.SuccessfulMatch.com to a list of allowed sites.
To do this, click on the "Allowed Sites..." button, type "http://www.SuccessfulMatch.com " into the text field, and then click the "Add" button to the right. Click "OK" to confirm the addition.
4. An alternative method of doing this is to browse to the SuccessfulMatch.com website (http://www.SuccessfulMatch.com), and then click on the "Tools" toolbar menu. Choose "Pop-up Manager" and then select the "Allow Pop-us From This Site" option.
Pop-up Manager (for Internet Explorer)
1. Launch a new Internet Explorer browser window and navigate to http://www.SuccessfulMatch.com
2. Right-click with your mouse on the small color-coded area in the bottom left corner of your browser window. A red or green bar will appear called a "widget".
3. In the resulting drop-down menu, select the option to "Allow Pop-ups from http://www.SuccessfulMatch.com".
Note: In order to enable pop-ups on an individual basis, press the "Ctrl" key while clicking on whatever is initiating the desired pop-up window.
Pop-Up Stopper
If you have Pop-Up Stopper, an icon will appear in the bottom right hand corner of your screen.
1. To disable the blocker, right-click on the Pop-Up Stopper software icon.
2. Un-check the checkbox next to "Enable pop-up blocking".
3. You can re-enable the software when you are done using SuccessfulMatch.com.
Starware Toolbar (for Internet Explorer)
1. To allow pop-ups from SuccessfulMatch.com, launch a new Internet Explorer browser window and navigate to http://www.SuccessfulMatch.com. Once you are on the SuccessfulMatch.com home page, click on the Pop-up Blocker button in the Starware Toolbar . Once you do, the toolbar button will change to indicate that pop-ups will now be allowed from SuccessfulMatch.com.
2. To completely disable the pop-up blocker, click on the arrow next to the Starware logo on the left-hand end of the toolbar. This will display the main menu; select the "Preferences..." option from the resulting drop-down list. In the message window that appears, uncheck the box to "Enable Pop-up Blocker". Click "OK" to close the window.
Yahoo Toolbar
If Pop-Up Blocker is blocking SuccessfulMatch.com, there are three ways to override it:
1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and un-checking "Enable Pop-Up Blocker".
2. Press and hold the "Ctrl" (or ) key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
3. Add the source of the pop-up window to your "Allowed List" by clicking the Pop-Up Blocker menu and selecting "Always Allow Pop-Ups From...". Then select "http://www.SuccessfulMatch.com" from the "Sources of Recently Blocked Pop-Ups" list and click "Allow". function SayHiJava(){ alert('JavaScript is working.') }
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• My Circle of Friends
Q: How do I create My Circle of Friends?
A: If you are the new user, after your registration, you can go to invite page directly and start to invite your friends. Established users can click" My friends circle" to start inviting your friends. When some of your friends join your circle, your circle is created successfully.
Q: How can I join my friends' circle?
A: Once you have received the invitation letter, you can click the link for registration. After you sign-up, you automatically join your friend's circle.
Q: Can I add anyone on the dating site as my friend under "My circle of friends"?
A: You can't add all SuccessfulMatch.com to your personal list of friends. But you can "Invite" new people to join SuccessfulMatch.com. If they sign-up through the Invitation letter you sent to them, they will automatically be added to your "My Friends" list. Also, we offer the right for you to access all the friends in your circle including those whom are invite d b y you and those whom are invite d b y your friends or friends' friends.
Q: How can I remove friends from my Friends List on my Profile?
A: To remove someone from your Friends List go to your personal home page, scroll down to "My circle of friends" and click on "my Friends." You will then see a listing of every single person currently on your Friend List Next to each name you will see "Remove from friends". By clicking "Remove from friends", that person will be removed from your Friend List. You may only delete one person at a time.
Q: How do I contact my friends in my friends circle?
A: Make sure the friend you want to contact is listed in your friends list directly, go to more info page of one you want to contact, then you can send email to him or her free, and you can send free wink to anyone in your circle. If you have any other problem, feel free to contact us on support@SuccessfulMatch.com .
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